Partner news
Next Gen Contact Center
Posted by Joakim Löves on 22/01/2025 15:09
In this webinar held by KPS on January 29th, you can learn how you can change your customer service from cost center to profit center - with integrated SAP and Sinch functions.
More channels, more possibilities:
How modern contact centres are redefining customer communication!
The days when customer enquiries were handled almost exclusively by telephone are over: 📉 Only 45% of interactions still take place over the phone - email, chat and social media are becoming much more important.
AI is revolutionising the industry:
70% of contact centres are already using AI to optimise the customer experience.
How do you use these new technologies effectively and how do you keep an eye on transparency and productivity? Get the answers in this 45-minute webinar! Together with experts from KPS and Sinch.
✅ Concrete use cases of modern contact centres
✅ Customer examples and best practices
✅ Strategies for future-proof customer communication
