SBN Webinar: SAP Enterprise Support and Mission Critical Support

Name: SBN Webinar: SAP Enterprise Support and Mission Critical Support
SKU: x2023-02-17 10:30

SAP Enterprise Support and Mission Critical Support

February 17th, 10:30-11:30

We will get an overview of Enterprise Support and Mission Critical Support.

SAP Enterprise Support
Bruker du som kunde de services og verktøy som er tilgjengelig gjennom deres SAP Enterprise Support avtale? Her hjelper vi deg å forstå hva som er tilgjengelig gjennom den avtalen du allerede har

SAP Support og services oversikt
Generell oversikt over SAPs service og supportmodell

SAP Enterprise Support overview

Collaboration
- En oversikt over tjenester for å kommunisere best mulig med SAP
- Kommunikasjonskanaler (Customer Interaction Center, Schedule an expert m.m)
Empowerment
- ES Academy - hvordan sørge for å utnytte SAP Enterprise Support til opplæring av SAP teamet deres
Innovation & Value Realization
- Verktøy og tjenester tilgjengelig i SAP Enterprise Support for å få tilgang til nye løsninger

Mission Critical Support
Best practices vedr hvordan kommunisere best mulig for å få raskest mulig løsning på deres SAP Incidents (In Norwegian)

Speaker:

Kristin Teigen
SAP Customer Success Manager, SAP Services & Support
SAP Norge
Linkedin

Recording: [slides]

Contact Sigurd if you have suggestions for the agenda, questions or comments.

Sigurd Skyum
SBN - SAP Brukerforening i Norge
sigurd.skyum@adfahrer.com

From Sigurd: A couple of follow-ups:

The OSS discussed explaining very high, high, medium and low is 67739
Recommended approach to see products and services included in enterprise support (which are relevant to a S/4 transformation) – please refer to value map’s for S/4

Finally, in case you would like to share ‘leassons learned’ with the SBN community – or are looking towards an area where you would like SBN to set up either an intro session or a deep dive session, please reach out.