“Bringing Customer Success and Customer Services & Delivery together is the right move now for our customers and for SAP, as we go all in on AI" said Christian Klein, CEO of SAP SE.
The new Customer Value Group effective from April 1, will be led by Thomas Saueressig (40). He will oversee the full customer journey, aligning selling, delivery, services and support driving adoption, renewal and expansion of SAP’s cloud and AI-powered solutions. Jan Gilg and Manos Raptopoulos will report directly to Saueressig and continue to co-lead the Customer Success organization.
Thomas combines deep product expertise with strong experience in services and customer delivery, and he has earned the trust of our customers and teams. I am convinced that under his leadership, this new organization will drive lasting customer value across the full journey.” said Christian Klein, CEO of SAP SE.
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