Customer Experience and AI from Strategy to Implementation

Join us for an insightful webinar where we delve into the intersection of Customer Experience (CX) and Artificial Intelligence (AI). This session is designed to guide you from the strategic planning to practical implementation, ensuring you can leverage the latest trends and technologies to enhance your customer Expierence. The session held by Jonn Tholstrup-Bendtsen from Pearl Denmark will include real-world success stories.

Topics Covered:

1. Trends Shaping Customer Experience:
   • Explore the latest trends influencing customer expectations and behaviors.
   • Understand how these trends can be integrated into your CX strategy.
2. Developing a Roadmap Based on Business Strategy:
   • Learn how to align your CX initiatives with your overall business goals.
   • Create a clear and actionable roadmap for implementation.
3. Overview of the Sales Excellence Initiative:
   • Gain insights into best practices for achieving sales excellence.
   • Discover strategies for improving sales performance and customer satisfaction.
4. Tools from SAP for the Customer Expierence journey
   • Discover the tools available in SAP for Building an effective Customer Expierence
5. Leveraging the CX AI Toolkit for Faster Results:
   • Explore the AI tools available for enhancing customer experience.
   • Learn how to leverage these tools for quicker and more efficient results.
6. Common Pitfalls: Do’s and Don’ts:
   • Understand common mistakes to avoid in your CX and AI initiatives.
   • Learn best practices to ensure successful implementation.

Presenter:

Jonn Tholstrup-Bendtsen
CX Lead
Email